Hitting a wall

The problem

 

This unpredictable, fast-spreading infectious disease has been causing universal awareness, anxiety and distress, all of which according to WHO are natural psychological responses to the randomly changing condition.

Many of us are facing challenges that can be stressful, overwhelming, and cause strong emotions in adults and children. Public health actions, such as social distancing, are necessary to reduce the spread, but they can make us feel isolated and lonely and can increase stress and anxiety.

Problem Scoping

An exploration of problem(s)

1- People feeling fear, anger, sadness, worry, numbness, and frustration

2- Universal situation/scenario

3- Isolation and detachment 

4- Overuse of social media and "screen time"

Brainstorming

Using those sticky notes

 

Our solution needs to be easy to use without representing any extra effort to our users. Provide a sense of community (without necessarily being one) and serve as a channel to ease and channel anxiety, stress, and anger. 

UI / UX Designer Assignment

Building Empathy

Conducted a number of semi-structured interviews trying to uncover relevant insights to support problem scoping.

Scientific studies are validating the health-promoting benefits that can result from apologizing. Based on the hypothesis that recovery from stress is health-protective, researchers at the University of British Columbia  conducted a study to determine whether recovery from anger could be diffused with apologies

By apologizing and taking responsibility for our actions, we effectively address the remorse that we feel for hurting another person. Left unaddressed, these feelings can lead to shame, guilt, and loss in self-esteem, all of which negatively impact our mental health and wellbeing.

Listening to some of these messages (public apologies) can feel like we’re reading humanity’s diary—they’re instantly resonant, transporting us to a state of universal empathy. 

* Sources at bottom of page

Diverging: more research

Building a solution

Apologizing!! Creating an app that will allow people to apologize publicly without reveling their true identity. This will still provide all the psychological benefits of an apology without the fear of public opinion or moral distress. 

At the same time we will create a digital environment (a wall) where people can read other's apologies and, therefore, create a sense of empathy and belonging

Paper Wireframes

Created wireframes that allowed me to quickly think about allocation of space, content distribution, functions available per screen and think about behaviors 

Flow Chart

Considers the following user tasks:

  • Login

  • Sign Up

  • Post

  • Search

Logo & Design System

User Task: Post & Search

Digital Wireframes

Prototype

User Task: Login & Sign Up

Sources:

Dubey, S., Biswas, P., Ghosh, R., Chatterjee, S., Dubey, M. J., Chatterjee, S., Lahiri, D., & Lavie, C. J. (2020). Psychosocial impact of COVID-19. Diabetes & Metabolic Syndrome: Clinical Research & Reviews, 14(5), 779–788. https://doi.org/10.1016/j.dsx.2020.05.035

https://www.newyorker.com/culture/podcast-dept/the-apology-line-confessions-lies-and-audiotape

The Power of "I'm Sorry". Ornish Lifestyle Medicine. (n.d.). https://www.ornish.com/zine/powerful-effect-im-sorry/.

Figma Prototype